Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.
It's super simple! The price you see in the Shipt app is the price you pay.
Delivery is free for members on orders over $35. Smaller orders are welcome, but a $7 delivery fee will be added to help cover the costs of shopping and delivery.
Shipt prices will vary slightly from in-store prices to help cover the costs of picking, packing and processing. Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves.
When ordering from select retailers, a small service fee will be added at checkout.
For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt.
Our members are happy to pay the extra $.30 for the convenience and time saved!
We’re sad to hear you want to end your membership!
You can cancel your membership at any time by reviewing your subscription through your Shipt account.
You can also contact us via email at membership@shipt.com. Due to unusually high volume, our current response time is 3 - 4 days. Our team is working hard to respond to requests quickly and will provide you with a confirmation email as soon as possible.
Thank you for your patience as we continue to improve delivery availability and support response times.
Once you are approved, you will receive an invitation to join our Shipt Shopper Hub, which has lots of helpful information about getting started! You will also receive an invitation to an optional online course where you can learn more about using the Shipt Shopper app. If you have any questions that aren’t answered, you can contact our customer service team 24/7 via live chat on the app or via phone at (205) 502 2500.
