How can we help?

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How can I reset my password?

If you have forgotten your password, you can reset your password using either the app or the website by following the directions below. 


If you are logged into your account, select “Sign out” on your account page.

Go to shipt.com and select the “Log In” button.


Under the email and password fields, select “Forgot password?”

The Reset Password page will load. 

Enter your email address and then select “Reset my password!” as shown below.

Follow the directions in the email.

If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.




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