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Related questions:

• What should I do if my items are wrong, damaged, or missing?

  • Oh no! We’re sorry to hear that you had issues with your order.

    You can report an item issue through the Shipt app or website.

    • Log into your account and select "Orders."
    • Select the order that had an issue.
    • Find the item(s) you would like to report.
    • Select "Report issue."
    • When prompted, choose the issue reason.

    This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.

    Please note that there is a 7 day limitation for reporting issues on an order.

    For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.

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• How will my shopper deliver my items?

  • You’ll be able to choose between drop-off and in-person delivery on the checkout page when placing an order. Regardless of your delivery preference, you’ll get an email and text when your order has arrived.

    Please note that select store locations do not carry single-use bags. If this is the case, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt. 

    If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in. 

    
    

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• How can I contact the Shopper Onboarding team?

  • At this time, the acquisition team is available exclusively via email. You can reach us at onboarding@shipt.com.

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• What can I do if I’m having trouble placing my order?

  • We apologize for any trouble you're experiencing! 

    If you're having trouble placing your order, we recommend that you double check that a phone number has been added to your account and is visible on the checkout screen, your credit card on file is not expired, and that a time and date has been selected for your order. 

    Continuing to experience issues? For further assistance, contact our support team via live chat on our webpage, in the app, email support@shipt.com, or call 888-807-5537.

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