I already have a membership. Why is the app prompting me to buy another?

Related questions:

• Do you have a delivery fee?

  • Delivery fees help cover the costs of fulfilling your order and will vary based on membership status and order total. Shipt members enjoy $0 delivery fees on all orders over $35. For member orders under $35, there is a $7 delivery fee. One-time deliveries without a membership have a $10 delivery fee.

    In areas where alcohol* delivery is available, a $7 delivery fee may be applied to alcohol orders from select retailers. 
    *You must be 21+ and have a valid ID to order or receive alcohol.

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• Where can I learn how to be a shopper?

  • Once you are approved, please check out our Shopper Hub, which has lots of helpful information about getting started! You can also choose to complete an optional online course, where you can learn more about using the shopper app. If you have any questions that aren’t answered, you can contact our customer service team 24/7 via live chat on the app or via phone at (205) 502 2500.

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• I downloaded the app and purchased a membership, why am I having trouble logging in?

  • If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

    If you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!

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• Can I log in on my computer?

  • Of course! You can log in at our website, shipt.com, or click the link here.

    
    

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