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I already have a membership. Why is the app prompting me to buy another?
Oh no! There are several reasons you may be getting this message.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We're always happy to help!
With a monthly membership or annual Shipt Everyday membership, you receive free delivery for orders over $35! For these memberships, orders less than $35 will have a flat $7 delivery fee added to your total to help with the picking, packaging, and processing of your order.
In areas where alcohol* delivery is available, a $7 delivery fee may be applied to alcohol orders from select retailers.
If you do not have a membership, but use Shipt Passes instead, the Shipt Pass covers your delivery fee, no matter your order total.
*You must be 21+ and have a valid ID to order or receive alcohol.
Once you are approved, you will receive an invitation to join our Shipt Shopper Hub, which has lots of helpful information about getting started! You will also receive an invitation to an optional online course where you can learn more about using the Shipt Shopper app. If you have any questions that aren’t answered, you can contact our customer service team 24/7 via live chat on the app or via phone at (205) 502 2500.
Have no fear! If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.
If the password reset link didn’t work and you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!
If you recently signed up as a Launch Member in a new city, we will send you an email invitation to access your account when it’s ready!
