I downloaded the app and purchased a membership, why am I having trouble logging in?

Related questions:

• Can I log in on my computer?

  • Of course! You can log in at our website, shipt.com, or click the link here.

    
    

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    • If you're a Target Circle 360 member, there will be no markups (excluding select alcohol retailers and items)* when placing orders in the Target or Shipt app!
    • If you're not a Target Circle 360 member, Shipt prices will vary slightly from in-store prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 when you purchase it through Shipt. Without a Target Circle 360 membership, you can expect to pay about $5 more using Shipt than you would on a $35 order purchased in the store yourself, excluding delivery fees.

    
    Shipt and Target Circle 360 members will get unlimited delivery on all orders over $35!** If you do not have a Shipt or Target Circle 360 membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Offer valid for Target Circle 360™ members only. Now through December 2026. Pricing is generally based on information from retailers, including alcohol pricing. "No Markups" means product prices are generally the same as in-store, except alcohol. Alcohol prices, and prices on non-alcohol items where alcohol is predominantly sold, are generally not the same as in-store. Pricing and availability is subject to change without notice, delays, data limitations, adjustments, and/or errors. In-store deals may not apply.

    **Deliveries under $35 with a Shipt or Target Circle 360 membership will incur a $7 fee. Non-Target Circle 360 members may also see a service fee at checkout. One-time deliveries, without a membership, will incur both a service fee and a delivery fee, shown at checkout. Orders with alcohol (where available) may incur a $7 alcohol fee.

    
    

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• How do I cancel my membership?

  • You can cancel your membership at any time.

    1. Log into your account at shipt.com/login or via the Shipt mobile app.
    2. Select Account.
    3. Select Shipt Membership Profile.
    4. At the bottom, select How to cancel my membership.
    5. Tap Yes, cancel membership.

    
    If you'd prefer to cancel your membership by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT.

    If you signed up for a Shipt membership through Target, you can cancel your membership through the Target app. If you still need assistance, please contact Target Guest Services at 1-800-591-3869 and they will be happy to help. 

    A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed.

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• Can I refer people to Shipt?

  • At this time, Shipt members cannot refer others to sign up for a membership. However, new users can sign up for a 14-day free trial at shipt.com/discover. You can also gift an annual or 6-month membership to your friends and family at shipt.com/gift. 

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    If you're a shopper with Shipt, you can refer others to start shopping by tapping Refer shoppers in the app. For more information on shopper referrals, click here.

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