How can we help?


Why can’t I login? I downloaded the app and purchased a membership, but I still can’t get in. Help!

Have no fear! If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

If the password reset link didn’t work and you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at, or call us at (205) 502-2500. We are always happy to help!

If you recently signed up as a Launch Member in a new city, we will send you an email invitation to access your account when it’s ready!

Was this article helpful?

Live Chat