Please contact us and we will reply as soon as possible.
Members can place an order for same-day delivery at their convenience. Delivery windows are determined by shopper availability, and the next available window will be listed in the Shipt app when you create your order. Depending on your area and the retailer you select, you may see options for either a 1-hour delivery window or a 2-hour delivery window.
Shoppers with Shipt are available whenever the store is open. For some stores, that means you can get delivery 24 hours a day!
You’ll be able to choose between drop-off and in-person delivery on the checkout page when placing an order. Regardless of your delivery preference, you’ll get an email and text when your order has arrived.
Please note that select store locations do not carry single-use bags. If this is the case, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt.
If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note in the Delivery Instructions section when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in.
Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.
No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice!
Great question! You will receive an email confirmation with a digital receipt once your order is delivered.
Yes, as long as the location is in our coverage area.
Shipt loves being a part of local business communities!
Our reliable Shoppers use their personal vehicles when delivering orders.
Oh no! We’re sorry to hear that you had issues with your order.
You can report an item issue through the Shipt app or website.
This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.
Please note that there is a 7 day* limitation for reporting issues on an order.
*Note: If you order through Target, you'll have up to 90 days to report issues on an order.
For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.
You’ll receive automated order status updates via text when your shopper is on the way to the store, when your shopper is about to arrive, and when your order is delivered. Your shopper may also text you during the shopping process with any questions or to inform you of out-of-stock items.
Your phone number will be masked so your shopper never sees your personal contact info, and vice versa. If you need assistance before your shopper starts shopping, please contact our support team via Live Chat or give us a call at (205) 502-2500.
Your phone must be a mobile device, not a landline, and have the ability to receive images in order for you to receive text messages from Shipt. Keep in mind that if you reply “STOP” to text messages sent by Shipt, you’ll be unsubscribed from our messaging service and unable to receive messages from your shopper. If you believe you’ve unsubscribed and would like to resubscribe, please contact our support team.
If a store does not carry single-use bags due to bag bans, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt.
If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in.
Yes, as long as the location is in our coverage area!
Hotels may not allow a shopper to deliver the items to your door and will instead request that they leave them with the bellhop, concierge, or front desk attendant.
Keep in mind that for alcohol deliveries, where available, you will need to meet the shopper at delivery in order to present your ID and sign for their order.
Shoppers with Shipt may complete multiple orders at one time and deliver them in one trip. Your shopper will keep you updated on their ETA, and you can follow along with their progress in the app.
If your app indicates that your order was delivered and you have not received it, please contact our support team at 205-502-2500 or start a Live Chat and we'll be happy to assist!
If we detect that you recently ordered an item that has been recalled, you'll receive an email from Shipt* and will have the opportunity to request a refund. Simply click the link in the email under “Can I get a refund?” and complete the provided form. You'll be asked to input the email address and phone number associated with your account as well as the order and product information.
If you're having trouble completing the form or need additional assistance, please email us at support@shipt.com.
*Note: You will only receive an email for recalled products ordered from Club or Lowes Foods. If you need a refund for a recalled item ordered from a different retailer, please email support@shipt.com for assistance.