How do I request a refund?

Related questions:

• If I used SNAP EBT, can I change my order or add to my order after I submit it?

  • You can add items to your order up to an hour before your delivery or pickup window begins. If the additional item cost for any SNAP-eligible items exceeds the original SNAP EBT order total, these items will be charged to your secondary payment method.

    If you want to increase the amount charged to your EBT card, please cancel your order, select the “Reorder” option, add the additional SNAP-eligible items to your new cart, and then checkout using your EBT card.

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• Do I need a Shipt membership to use my SNAP EBT card for grocery delivery?

  • No, a Shipt membership is not required to shop with your SNAP EBT card. However, you will need a Shipt account to place an order. You would also need a second form of payment for any delivery fees, service fees, tips, etc. One benefit of purchasing a membership is $0 delivery fees on orders of $35 or more.

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• What if my SNAP EBT-eligible items are out of stock?

  • In case an item is out of stock, we encourage you to select EBT-eligible backup items as a second choice while shopping in case your first choice is unavailable. EBT-eligible backup items will be charged to your EBT card as long as the price of the backup item does not exceed the original SNAP EBT-eligible total. To learn more about backup items, click here.
    
    You can also choose between three different substitution instructions for your Shopper: “Contact me so I can choose,” “Choose for me,” or “Do not substitute.” To learn more about substitution instructions, click here. 
    
    If you opt not to choose a backup or a substitute, any out-of-stock items initially paid for with an EBT card will be refunded back to the EBT card. You’ll receive an email with the amount refunded to your EBT card and your new SNAP EBT balance.
     

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• Can I have more than one EBT card registered to my account at a time?

  • No, Shipt customers can only have one EBT card registered to their account at a time. 
    If you want to add a different EBT card to your account, you must delete your original EBT card before adding the new one.

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